What is behaviour change?

Why is falling for fake news so easy despite all the warnings? Why do we carry high-interest debt even when we have the means to pay it off? Why are there so many browser tabs open on your screen right now even though digital clutter is so stressful?
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The answers to these questions – and so many other perplexities of human behaviour – are the domain of behavioural science.

Once upon a time, we believed human beings were logical creatures, capable of making good decisions and acting in our own best interests.

Today, we know better.
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Thanks to breakthroughs in behavioural research, we’ve been able to peer at the inner workings of our decision-making processes – and instead of logic and reason, we’ve found a tangle of biases and cognitive pitfalls that lead to irrational and even harmful behaviours.
The good news? We have effective tools at our disposal to steer those behaviours in a more desirable direction.
At BCA, we mine insights from behavioural research to illuminate what really motivates human actions.
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Then, we add rigorous data analysis and a range of creative strategies to develop behavioural and communication solutions that improve decision-making and create better outcomes for customers, employees and citizens.
"To understand why we do what we do, neuroscientist Robert Sapolsky looks at extreme context, examining actions on timescales from seconds to millions of years before they occurred. In this fascinating talk, he shares his cutting-edge research into the biology that drives our worst and best behaviours."
The biology of behaviour
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Understanding something as wildly complex as human behaviour is impossible without considering our biology. The work of Stanford neurobiologist Robert Sapolsky has done a lot to illuminate the neurological and biological factors that influence how we act and make decisions. As we learn more about these interconnections, our insights can be used for positive behaviour change. In Sapolsky's words, 'We’re learning more and more about the biological underpinnings of our behaviour, and that can help us produce better outcomes.'
Once upon a time, we believed human beings were logical creatures, capable of making good decisions and acting in our own best interests.

Today, we know better.
‍
Thanks to breakthroughs in behavioural research, we’ve been able to peer at the inner workings of our decision-making processes – and instead of logic and reason, we’ve found a tangle of biases and cognitive pitfalls that lead to irrational and even harmful behaviours.
The good news? We have effective tools at our disposal to steer those behaviours in a more desirable direction.
At BCA, we mine insights from behavioural research to illuminate what really motivates human actions.
‍
Then, we add rigorous data analysis and a range of creative strategies to develop behavioural and communication solutions that improve decision-making and create better outcomes for customers, employees and citizens.
"To understand why we do what we do, neuroscientist Robert Sapolsky looks at extreme context, examining actions on timescales from seconds to millions of years before they occurred. In this fascinating talk, he shares his cutting-edge research into the biology that drives our worst and best behaviours."
The biology of behaviour
‍
Understanding something as wildly complex as human behaviour is impossible without considering our biology. The work of Stanford neurobiologist Robert Sapolsky has done a lot to illuminate the neurological and biological factors that influence how we act and make decisions. As we learn more about these interconnections, our insights can be used for positive behaviour change. In Sapolsky's words, 'We’re learning more and more about the biological underpinnings of our behaviour, and that can help us produce better outcomes.'
Availability cascade bias
Our tendency to trust information that’s repeated in the public domain can make us accept distortions and fallacies

“A reliable way to make people believe in falsehoods is frequent repetition, because familiarity is not easily distinguished from truth. Authoritarian institutions and marketers have always known this fact.”

– Daniel Kahneman

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Download the 2019 BCA Calendar

Jennifer Morgan: Is the rich world doing enough to combat climate change?

BBC News HARDtalk, Jennifer Morgan: Is the rich world doing enough to combat climate change? Zeinab Badawi speaks to Jennifer Morgan, Germany's special envoy on international climate action. How is she trying to build partnerships to reduce greenhouse gas emissions amid accusations that the rich world is not doing enough?
More...

Behaviour change in the age of COVID-19

September 15, 2020

This Mail & Guardian webinar was sponsored by The Behaviour Change Agency.  Speakers included Antoine Ferrere, Global Head of Behavioural Science at Novartis, Switzerland; Matthew Battersby, Chief Behavioural Scientist at Reinsurance Group of America, United Kingdom; Aimee Wesso, Advanced Strategic Specialist at Afrocentric Group; Pat Govender, Founder and Managing Director of The Behaviour Change Agency and Dr Anam Nyembezi, Behavioural Medicine Specialist and a Senior Lecturer in the School of Public Health, University of the Western Cape.

The Real Opportunities for Empowering People through Behavioral Science

July 20, 2023

This article is part of a series based on “A Manifesto for Applying Behavioral Science” from the Behavioural Insights Team. In each article, Michael Hallsworth draws from the manifesto’s agenda for the future of behavioral science and offers a new angle on current thinking. This week, he asks if current debates about “nudges versus boosts” fail to capture the most meaningful choices facing behavioral scientists.

Can behavioural science stop climate change?

April 20, 2023

With households responsible for 72% of global greenhouse gas emissions, Dr Jako Volschenk, senior lecturer in Strategy and Sustainability at Stellenbosch Business School, says on World Earth Day (22 April) it is time to stop waiting on governments to fight climate change, and to focus on how the behavioural changes of individuals can achieve the substantial reduction.

My view on SA remains unchanged: We need action, not despair - Adrian Gore

April 6, 2023

Adrian Gore writes that he has a deep belief in the potential of our country and it is clear to him that this is not a time for pessimism, despair and inaction. He argues that, on the contrary, we are in desperate need of optimism, hope and action.

African researchers must be full participants in behavioural science research

February 21, 2023

Behavioural science involves understanding humans. However, it fails if it develops a limited understanding of humanity – 17% of whom who live in Africa. Africa’s voice must therefore be included in behavioural science research. Collaborations with African researchers should be grounded in respect. Public policy has been experiencing a behavioural renaissance. Policy-makers in august bodies such as the World Bank and the United Nations are beginning to recognise that one must understand human behaviour and the context that shapes it to understand how people will react to a policy intervention.

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Changing behaviours. Changing lives.
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