Why empathy is good for business – and how to improve it

October 7, 2021

Empathy, defined as the ability to detect other people's feelings, constitutes the basis for quality human relationships; however, it is often a capacity we are unable to exploit, mostly due to cultural constraints. This holds true in different social contexts, from personal to professional. However, our empathic capacities can be recruited and trained through constant practice, and become great resources for genuine and productive relationships.

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